Refund policy

At Pethomevibes, we want you to be happy with your purchase. If something is not quite right, please review our return policy below.

Eligibility

We accept return requests within 10 days of delivery.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. All tags and original materials must be included.

Items that show signs of use, damage after delivery, missing packaging, or missing tags may not be accepted for return.

Return Shipping

Customers are responsible for return shipping costs unless the item arrives damaged, defective, or incorrect.

We recommend using a trackable shipping service and keeping your shipping receipt until your return has been processed.

How to Start a Return

To request a return, please email us at support@pethomevibes.com.

Please include your order number, the item you would like to return, and the reason for the return.

Do not send any items back without approval. Returns sent without prior authorization may not be accepted. If your return is approved, we will email you return instructions.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your item is damaged, defective, or incorrect, contact us as soon as possible at support@pethomevibes.com.

Please include your order number and clear photos of the issue so we can review it and help resolve the problem.

Exchanges

We do not offer direct exchanges at this time.

If you would like a different item, please return the original item first and place a new order once your return has been approved.

Refunds

Once your return is received and inspected, we will notify you whether your return has been approved.

If approved, your refund will be issued back to the original payment method. Please allow several business days for the refund to appear, depending on your bank or payment provider.

Original shipping fees are non-refundable.

Haven’t Received Your Refund?

If more than 15 business days have passed since your return was approved and you still have not received your refund, please contact us at support@pethomevibes.com.