Privacy policy

Last updated: July 2, 2026

This Privacy Policy describes how Pethomevibes ("we", "us", or "our") collects, uses, and discloses your personal information when you visit our website, use our services, make a purchase, or otherwise communicate with us.

For purposes of this Privacy Policy, "you" and "your" means you as the user of our services, whether you are a customer, website visitor, or another individual whose information we collect.

Please read this Privacy Policy carefully. By using or accessing our website and services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements. When we update this policy, we will revise the "Last updated" date above.

How We Collect and Use Your Personal Information

We collect personal information to provide our services, process orders, improve your shopping experience, communicate with you, and operate our business.

We may use the information we collect to fulfill orders, arrange shipping, provide customer support, process returns, improve our website, prevent fraud, comply with legal obligations, and send service-related or promotional communications.

Information We Collect Directly from You

Information you provide directly to us may include:

Basic contact details such as your name, email address, phone number, and shipping address.
Order information such as billing address, shipping address, payment confirmation, and purchase details.
Account information such as username, password, or account preferences if you create an account.
Shopping information such as items you view, add to your cart, or purchase.
Customer support information, including messages or details you choose to share when contacting us.

Information We Collect Through Cookies

We may automatically collect certain information about your interaction with our website through cookies, pixels, and similar technologies.

This may include device information, browser information, IP address, pages viewed, products viewed, and other usage information related to how you access and use our website.

Cookies help us operate our website, remember your preferences, improve our services, analyze website performance, and provide a better shopping experience.

Information We Obtain from Third Parties

We may receive information from third-party service providers that help us operate our website and provide services to you.

These third parties may include Shopify, payment processors, shipping providers, analytics providers, marketing partners, and customer support tools.

How We Use Your Personal Information

We may use your personal information for the following purposes:

To process payments and fulfill orders.
To arrange shipping and delivery.
To provide customer support and respond to your questions.
To manage returns, refunds, or order-related requests.
To improve our website, products, and services.
To send order updates, account notices, or service-related messages.
To send marketing communications if permitted by law.
To detect, prevent, or investigate fraud, security risks, or unauthorized activity.
To comply with applicable laws and legal obligations.

Marketing and Advertising

We may use your personal information to send promotional emails, show relevant advertisements, or better understand how customers interact with our products and website.

You may opt out of marketing emails at any time by using the unsubscribe link included in our emails.

Security and Fraud Prevention

We use personal information to help detect, investigate, and prevent fraudulent, illegal, or harmful activity. If you create an account, you are responsible for keeping your login information safe.

If you believe your account has been compromised, please contact us as soon as possible.

How We Share Personal Information

We may share your personal information with third parties when necessary to operate our business and provide services to you.

These third parties may include:

Service providers who help with website hosting, payment processing, shipping, customer support, analytics, and order fulfillment.
Business and marketing partners who help us provide services or promote our products.
Payment processors who process your payment securely.
Shipping carriers who deliver your order.
Legal authorities when required to comply with applicable laws or legal requests.

We do not use or disclose sensitive personal information for the purpose of inferring characteristics about you.

User Generated Content

Our website may allow you to post reviews or other user-generated content. If you submit content to a public area of our website, that content may be visible to other users.

Please do not share personal or sensitive information in public reviews or comments.

Third-Party Websites and Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of websites that we do not control.

We encourage you to review the privacy policies of any third-party websites you visit.

Children’s Privacy

Our services are not intended for children, and we do not knowingly collect personal information from children.

If you believe a child has provided us with personal information, please contact us so we can take appropriate steps to delete the information.

Security and Retention of Your Information

We take reasonable steps to protect your personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

We retain personal information for as long as necessary to provide our services, maintain records, comply with legal obligations, resolve disputes, and enforce our policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information.

These rights may include:

The right to access or request a copy of your personal information.
The right to request correction of inaccurate personal information.
The right to request deletion of your personal information.
The right to opt out of certain marketing communications.
The right to restrict or object to certain uses of your personal information.
The right to appeal a decision if your privacy request is denied, where applicable.

To exercise your rights, please contact us using the contact information below. We may need to verify your identity before processing your request.

Managing Communication Preferences

You may opt out of promotional emails at any time by clicking the unsubscribe link in our emails.

Even if you opt out of marketing emails, we may still send you non-promotional messages related to your orders, account, customer service, or transactions.

International Users

If you access our website from outside the United States, please note that your personal information may be transferred to, stored, or processed in the United States or other countries where our service providers operate.

By using our services, you understand that your information may be processed outside your country of residence.